Privacy Policy

Introduction

This Privacy Policy explains how SUPATEA collects, uses, discloses and protects your personal information when you visit our website, place an order, or otherwise interact with us.

By using our website and purchasing from us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us, such as your name, email address, shipping address, billing address, payment details, and order information.

We also collect information automatically when you use our website, including your IP address, browser type, pages visited, and referring website.

How We Collect Information

We collect information when you create an account, place an order, sign up to our newsletter, or otherwise interact with our website.

We also use cookies and similar technologies to improve your browsing experience and understand how our website is used.

How We Use Your Information

We use your information to process and fulfil your orders, communicate with you, provide customer support, improve our website and services, prevent fraud, comply with legal obligations, and send marketing communications where you have provided consent.

Who We Share Information With

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping partners, email marketing providers, analytics providers, and website hosting providers.

These providers are authorised to use your information only to perform services on our behalf or as required by law.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to improve your experience and analyse website traffic.

You may disable cookies through your browser settings, although doing so may affect some website functionality.

We may also use analytics services to help us understand how visitors interact with our website.

Your Rights

Depending on the laws that apply to you, you may have the right to access, correct, update, or request deletion of your personal information.

You may also opt out of marketing communications at any time by using the unsubscribe link included in our emails.

Questions or Complaints

If you have a question or complaint about this Privacy Policy or how we handle personal information, please email us at supatea.co@gmail.com.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).