Shipping
Last updated: 30 August 2026
Where we ship
Australia only, including PO boxes and parcel lockers. We're not set up for international orders yet.
Rates
- Standard shipping
- $12.00
- Standard shipping, orders of $100 or more
- Free
- Express Post
- $15.00
The $100 threshold is calculated on the total of the products in your order, after any discounts, and before shipping.
If you change or partly cancel an order and it drops below $100 before we send it, standard shipping may apply to what remains. We'll tell you before we charge anything.
Delivery times
- Standard
- 2 to 8 business days
- Express
- 1 to 3 business days
These are Australia Post estimates, not guarantees, and we can't control what happens once a parcel is in their network. Deliveries to Western Australia, the Northern Territory and regional areas usually take the longer end of the range, and times stretch around public holidays.
Express Post is faster, but "next business day" only applies between locations inside the Australia Post Express Post network. Outside it, Express is quicker than Standard but not overnight.
Dispatch
We aim to send your order within 1 to 2 business days. Orders placed on weekends or public holidays are dispatched the next business day.
If anything will take longer than that — stock, illness, a closure — we'll email you rather than leave you wondering.
Tracking
Every order is tracked. You'll receive an email with your tracking number when it's on its way.
Who carries the risk
We carry the risk of loss or damage until your parcel is delivered to the address you gave us. If it doesn't arrive, that's our problem to solve, not yours.
The one exception is where Australia Post delivers according to instructions you have given them — for example an authority to leave, a safe-drop preference, or a nominated alternative address set up in your MyPost account. Once a parcel has been delivered as you asked, we can't be responsible for what happens to it afterwards.
If you'd rather your parcel wasn't left unattended, set your MyPost delivery preferences to require a signature before you order, or send it to a parcel locker.
If your parcel doesn't arrive
Full details are in our refund policy. In short: if tracking stalls for 7 business days, or shows delivered when it isn't there, email supatea.co@gmail.com and we'll lodge an investigation with Australia Post and act on the outcome.
Delivery addresses
Please check your address carefully before ordering. We send parcels to the address exactly as entered at checkout.
If a parcel is returned to us because the address was wrong, incomplete, or nobody collected it from the post office, we'll email you. You can either:
- pay the postage again and we'll resend it, or
- ask for a refund of the products, less the original postage cost
We hold returned parcels for 30 days. After that we can't guarantee the tea is still in saleable condition and can't offer a refund on it.
Storage on arrival
Matcha keeps best sealed, cool, dry and out of direct light.
If nobody will be home, a shaded dry spot is better than a sunny doorstep. Tea left in the sun for a day won't be unsafe, but it won't taste its best either.