Terms of
Service

1. Acceptance of Terms

By accessing or using the SUPATEA website and placing an order, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our website.

2. About SUPATEA

SUPATEA sells premium matcha and related products online.

We reserve the right to update, change, or replace any part of these Terms at any time. Your continued use of the website after changes are posted constitutes acceptance of those changes.

3. Products & Orders

We make every effort to display our products and colours as accurately as possible, but we cannot guarantee that your screen’s display of any colour will be accurate.

We reserve the right to limit quantities, refuse or cancel orders, or discontinue any product at any time for any reason.

4. Pricing & Payment

All prices are listed in Australian dollars (AUD).

SUPA TEA is not currently registered for GST, so no GST is charged on our products. If that changes, we’ll update this page and our prices.

Payment is required at the time of purchase. We accept payment via Shopify Payments and other payment methods made available at checkout.

5. Shipping & Delivery

We ship within Australia in accordance with our Shipping Policy. Delivery times are estimates only and are not guaranteed.

Risk in the goods passes to you upon delivery.

6. Returns & Refunds

If you are not satisfied with your purchase, please refer to our Returns & Refunds Policy for full details about eligibility, timeframes, and how to request a return.

7. Account Responsibilities

If you create an account, you agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

8. Acceptable Use

You agree not to use our website or its content for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website or interfere with any other party’s use of it.

9. Intellectual Property

All content on this website, including text, images, branding, logos, and designs, is the property of SUPATEA and is protected by applicable Australian intellectual property laws.

You may not use, reproduce, modify, or distribute any content without our prior written permission.

10. Cookies

We use cookies and similar technologies to improve your browsing experience and understand how our website is used.

By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, SUPATEA will not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website or products.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

12. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia.

Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.